Standard Terms and Conditions:

• A 10% handling charge will be applied on the returned item
• The original carriage charge will not be refunded
• Collection will be charged based on product weight and subject to rates at time of collection
• The refund will be processed once the goods are back in stock
• All charges will be confirmed and agreed before we proceed
• Bespoke goods are non-returnable (please see below)
• Please report any issues, faults or missing items within 14 working days
• All agreed collections from our Warehouse to be arranged and complete within 14 working days – any orders not collected within 14 working days will automatically be put back into stock and the order cancelled/refunded.

Bespoke Product Terms and Conditions:

Products that have been manufactured or altered specifically to customer specifications are deemed bespoke, and are non-returnable.

For the sake of clarity, examples of bespoke items could be, but are not restricted to, pre-cut lengths of chain, re-engineered cargo bars and beams, metal fabrications or ProPole Heads for a specific application, specific length or fittings of straps that are not available from our standard stock items.